Terms of Service

Effective date: 2026-09-10

This User Service Agreement (the “Agreement”) is a legally binding agreement between you and MatrixMap LLC (“we,” “us,” or “the Company”), governing your access to and use of AIRouter24 (including the website, API, and all other forms and corresponding versions, collectively the “Product”), as well as all services we provide to you through the Product (the “Services”). IMPORTANT NOTICE: Before using the Services, please read this Agreement carefully. By accessing or using the Product, or by clicking to confirm acceptance of this Agreement, you acknowledge that you have fully read, understood, and agreed to all terms of this Agreement. If you do not agree to these terms, please do not access or use the Product or the Services.

1. The Service

AIRouter24 is an AI large language model aggregation and forwarding platform (API gateway) that consolidates services from multiple AI model providers through a unified, standardized OpenAI-compatible interface, providing users with convenient and efficient model invocation services. All platform business nodes are deployed in the United States and are responsible for receiving user requests, forwarding them to model providers, and returning responses. The platform operates on third-party infrastructure such as cloud service providers and model providers, whose availability and performance are subject to the technical capabilities of such third parties. We will use reasonable efforts to ensure service continuity but do not warrant against any service interruption, anomaly, or data loss caused by third-party reasons.

2. Modifications to this Agreement

We may revise this Agreement from time to time in response to changes in applicable laws and regulations, updates to the Services, or other circumstances. Revisions will be posted on the website, and you may review the latest version on this page. Your continued use of the Services after a revision constitutes your acceptance of the revised terms. If you do not accept the revised Agreement, you may discontinue use of the Services and terminate your account.

3. Account

Before using the Product, you must complete registration and create an account. Currently, the Product supports login through Google. During registration, you must provide true, accurate, and complete registration information and promptly update such information to ensure it remains accurate. You are responsible for safeguarding your account information and access credentials (including account passwords, API keys, etc.) and shall not share them with others. All operations performed under your account shall be deemed to have been carried out by you or by persons authorized by you. You shall be responsible for any use of your account or the Services, and for all activities occurring under your account. If you discover any unauthorized access or account compromise, you must immediately notify us at service@airouter24.com. You must be 13 years or older, have full civil capacity, and not be on any applicable sanctions list.

4. Billing & credits

The Product is provided on a prepaid credit basis; you must purchase credits before using the Services. Credits are consumed per request based on the prices listed on the Pricing page. Credit purchase methods include: (1) online payment via Stripe; (2) bank wire transfer for enterprise customers who have signed a service agreement. You agree to provide true, accurate, and complete billing information, and to be responsible for paying all charges incurred. We reserve the right to adjust the pricing of any Service or credits at any time; any price changes will take effect after notification on the website. Generally, once credits are purchased, fees are non-refundable, except: (1) we decide to discontinue a specific Service and refund the fees corresponding to the remaining credits in advance; or (2) refund rights required by applicable laws and regulations.

5. Acceptable use

You shall be fully responsible for all your conduct in using the Product and Services, and you must use the Product in a lawful and responsible manner. You may not use the Product and Services to engage in or assist any activity that is illegal or contrary to public order, including but not limited to: fraud, phishing, or any form of identity fraud; money laundering, terrorist financing, or other financial crimes; producing, disseminating, or storing illegal content, including CSAM, content that incites violence, hatred, or discrimination, obscene or pornographic content, or deliberately misleading information; attempting to interfere with, disrupt, modify, or gain unauthorized access to the systems, servers, or networks of the Product; uploading or disseminating viruses, malware, or other harmful programs; bypassing the security measures, rate limits, or access controls of the Product; cryptocurrency mining or setting up unauthorized proxy services; infringing intellectual property rights, reverse engineering, decompiling, or attempting to obtain the source code of the Product; evading upstream provider policies; reselling raw API access in a way that disguises the upstream provider; or using the Product for any purpose that competes with the Company.

6. Third-party providers

The Product integrates third-party services, including but not limited to third-party AI large model services (such as OpenAI, Anthropic Claude, Google Gemini, DeepSeek, etc.) and third-party cloud service platforms. Third-party services are governed by their own terms of service and privacy policies, which you should read and comply with on your own. We make no warranties regarding the availability, accuracy, security, or quality of third-party services. Interruptions or failures of third-party services do not constitute service interruptions on our part, and we are not responsible for resolving or assuming liability for them. The intellectual property ownership and usage restrictions of output content from each AI model you invoke through the Product are governed by the terms of service of the corresponding model provider.

7. Data privacy & retention

User interaction content (including request content sent to large models and response content returned by large models) is not cached, stored, archived, used for training, or used for any commercial analysis; it is only transmitted and forwarded in real time through servers. We only retain non-content log data (such as invocation time, token count, model type, interface status, etc.) for billing, risk control, and operations and maintenance purposes. For the processing of personal data, including data types, processing purposes, security measures, and data subject rights, please refer to our Privacy Policy, which constitutes an integral part of this Agreement.

8. Input & output content

”Input Content” means all information you submit to AI models through the Product API, including but not limited to text, instructions, files, images, audio, video, and other data. You represent and warrant that you possess all necessary rights, licenses, and authorizations to submit such content, and that such content does not infringe the intellectual property rights or other lawful rights of any third party. To the extent permitted by applicable law, the intellectual property rights in the Input Content you submit remain with their original rights holders. As the Product is an AI model aggregation and forwarding platform, the ownership of rights in output content generated by each AI model is governed by the terms of service of the corresponding model provider. Given the ongoing uncertainty regarding the legal status of AI-generated content across jurisdictions, we do not warrant that you will be able to successfully assert copyright or other intellectual property protection over output content. IMPORTANT NOTICE: AI-generated content is based on probabilistic predictions by large language models and may contain factual errors, bias, or inappropriate content. You must independently review and verify output content before using it. Output content does not represent our views or positions, and may not replace the advice of qualified professionals.

9. Disclaimers & limitation of liability

To the maximum extent permitted by applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis. We make no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, continuity of service or error-free operation, accuracy of AI-generated content, and data security or non-loss. We shall not be liable for: (a) errors, omissions, or inaccuracies in content; (b) any personal injury or property damage resulting from your access to and use of the Services; (c) any unauthorized access to or use of our servers; (d) any interruption or termination of transmission of the Services; (e) any bugs, viruses, or similar issues that any third party may transmit through the Services. To the maximum extent permitted by applicable law, we and our affiliates, officers, directors, employees, and service providers shall not be liable for indirect, incidental, special, punitive, consequential damages, loss of profits, loss or corruption of data, business interruption, or other non-direct economic losses. Our total aggregate liability to you shall not exceed the total amount of service fees actually paid by you to us during the 3 months preceding the event giving rise to the claim.

10. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors (collectively, the “Indemnified Parties”) from and against any losses arising from: your use of the Product; your breach of any provision of this Agreement; your Input Content infringing the rights and interests of third parties; your violation of any applicable laws and regulations; or your representations and warranties under this Agreement being untrue or inaccurate.

11. Termination

You may at any time apply to terminate your account by contacting us at service@airouter24.com or from the dashboard. Upon account termination, your right to use the Services and access the API will immediately cease, and any remaining credits are forfeited. We may suspend your account under the following circumstances: suspected breach of this Agreement requiring investigation; payment failure or overdue billing; abnormal activity or security risk on the account; or requirements by law or regulatory authorities. We may terminate this Agreement immediately without notice if you materially breach this Agreement, engage in illegal activities, or threaten system security. The following provisions shall survive termination of this Agreement: Disclaimers & Limitation of Liability (Section 9), Indemnification (Section 10), and Governing Law & Dispute Resolution (Section 13).

12. Export compliance

You agree to comply with all applicable export control laws and regulations, including but not limited to the U.S. Export Administration Regulations (EAR) and export control requirements of other applicable jurisdictions. You represent and warrant that: you are not a sanctioned entity or individual on any applicable sanctions list; you will not export or re-export the Product to sanctioned countries or regions; you will not use the Product for any regulated end use (such as weapons development); and your use does not violate any applicable export control or sanctions requirements.

13. Governing law & dispute resolution

This Agreement and all matters arising out of or in connection with this Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws rules. You may contact us at any time to report any issues you encounter while using the Services; most issues can be resolved quickly in this manner. Both you and the Company agree to use best efforts to directly resolve any dispute through consultation and good-faith negotiation. If the parties cannot reach agreement, either party may initiate binding arbitration. The parties expressly agree that any arbitration shall be conducted solely in the respective individual or entity capacity of each party, and shall not proceed as a class action or other representative action.

14. General provisions

This Agreement (together with the Privacy Policy) constitutes the entire agreement between you and MatrixMap LLC regarding the Services, and supersedes all prior oral or written understandings or agreements. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be deemed modified to the extent necessary to make it valid and enforceable; if such modification is not possible, the provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect. Failure or delay by either party to exercise any right under this Agreement shall not constitute a waiver of that right. You may not assign any rights or obligations under this Agreement without our written consent. We may, upon notice to you, assign this Agreement to an affiliate or to a successor entity resulting from a merger, acquisition, or asset sale. The Company shall not be liable for any failure to perform its obligations under this Agreement caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, war, riots, terrorism, embargoes, acts of civil or military authorities, fire, flood, accidents, or third-party infrastructure failures.

15. Contact

All questions, notices, and requests regarding this Agreement and the Privacy Policy may be sent to: service@airouter24.com

The Services are provided by MatrixMap LLC, 32 North Gould Street, Sheridan, WY 82801, USA.